Program Benefits
Toyota Certified Inventory Inspection
- All vehicles must pass the Toyota Certified Inventory Inspection (see Inspection Guidelines section for details).
- The Dealer shall make all Toyota Certified vehicles available for periodic inspections by the assigned JM&A Group Field Service Manager, during regular business hours, without notice to the dealer.
- A random sample of Toyota Certified vehicles may be chosen for inspection, including a test drive by the inspector, using grading standards specified by JM&A Group.
- Results of inspections will be reviewed with a member of the dealership’s management team upon completion of the inspection.
- Inspected vehicles will be graded in one of two categories. The grade it receives will determine what action the dealer needs to take:
Pass – This means that the vehicle has passed Toyota Certified standards. No dealer action required.
Fail – This means that the vehicle was found to have items which do not meet the Toyota Certification standards. Typically, these items are repairable and if repaired correctly will result in restoring the vehicle to a passing score. Dealer action required:- Remove vehicle from display area
- Repair items to meet Toyota Certified standards
- Return vehicle to display area upon receiving passing grade
Gold Quality Assurance Inspection
- All mechanical components and systems listed on the Toyota inspection process sheet must be operational.
- Any abnormal noises must be corrected
- Inspect oil and oil drain plug for evidence of sludge. Any indication of engine sludge disqualifies the vehicle from certification.
- A road test must be performed to ensure there are no drivability concerns.
- Brakes must have at least 50% of the brake lining remaining.
NOTE: The sale of a Toyota Certified vehicle is a complete package and the Toyota Certified Limited Warranty and Roadside Assistance are part of the purchase price of the vehicle. There can never be a separately stated charge for these items to the consumer.
Program Manuals
PROGRAM PDF TCUV TRAINING DECK POLICY & PROCEDUREContact your JM&A Group Representative at jmacustomerservice@jmagroup.com
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